Privacy Policy

Menda (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit mymenda.com or make a purchase.

Personal Information (provided by you):

• Name, email address, and shipping address (during checkout).
• Payment details (processed securely by PayPal — we do not store payment card numbers).
• Communications you send us (support emails, contact form messages).

Usage Data (collected automatically):

• Pages visited, time spent on site, and referral sources.
• Device type, browser type, and operating system.
• IP address (used for fraud prevention and analytics).

Cookies:

• We use essential cookies to maintain your session and preferences.
• We use Vercel Analytics for basic site performance data.
• No third-party advertising or tracking cookies are used.

• To process and fulfill your orders.
• To communicate order updates, shipping notifications, and delivery confirmations.
• To respond to your inquiries and provide customer support.
• To improve our platform and product offerings.
• To prevent fraud and ensure site security.
• To comply with legal and regulatory requirements (including FDA adverse event reporting, if applicable).

We do not sell your personal data. Information is shared only with:

• Payment processors (PayPal) to complete transactions securely.
• Fulfillment partners to process, ship, and deliver your orders.
• Email service providers (Resend) to send order confirmations and shipping updates.
• Legal authorities if required by law or to protect our rights.

We do not share your data with advertisers or third-party marketers.

Personal data is retained only as long as necessary to provide our services and comply with legal obligations. Order records are kept for a minimum of 3 years for tax and regulatory compliance.

All data is encrypted in transit (TLS/SSL) and stored using industry-standard security protocols. Access to personal data is limited to authorized personnel only.

You may, at any time:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your personal data (subject to legal retention requirements).
• Opt out of marketing communications.

To exercise any of these rights, contact us at support@mymenda.com. We will respond within 30 days.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Opt-Out of Sale: We do not sell personal information. No opt-out is necessary.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, email support@mymenda.com with the subject line “CCPA Request.” We will verify your identity and respond within 45 days.

Categories of personal information collected in the past 12 months:

Our Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will delete it promptly.

Menda is operated from Israel. If you are accessing the Site from outside Israel, please be aware that your information may be transferred to, stored, and processed in Israel and the United States (where our fulfillment operations are based). By using the Site, you consent to this transfer.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Site constitutes acceptance of the revised policy.

For privacy-related questions or requests, contact us at support@mymenda.com.